Kronnect

General => Support on this Forum => Topic started by: Kronnect on April 28, 2021, 08:56:29 AM

Title: Sign up now! Get Support, Beta downloads and more!
Post by: Kronnect on April 28, 2021, 08:56:29 AM

In order to ask for support and download latest versions, sign up and send a private message with your invoice number to "Kronnect" user.

Once verified, you'll be able to post messages and get access to the private boards which include:
- Support access
- Feature request boards
- Announcements & beta download access

Before posting an issue, please:
- Make sure you're using the latest version of the asset.
- Make sure you've read any setup instructions included with the asset (usually contained in the PDF).

Include this info when posting an issue:
- Unity version (ie. Unity 2019.4)
- Platform where the issue is present (PC/Mac, mobile, WebGL, etc)
- Rendering pipeline (built-in, URP or HDRP)
- If it's VR related, the plugins you're using (Oculus Integration, Steam, OpenVR) and if you're using multi-pass, single-pass, etc.

If the issue is not evident, please consider creating a simple repro and send it to us by email. That'll allow us to reply much faster, probably in the same labour day.
You can send the repro by email to:
(https://i.imgur.com/BoovtVK.png)

If you encounter any problem posting on the support boards (due to our anti-spam filter), please send us a pm with your username so we can whitelist it!

Thank you and welcome!